This policy explains when and why we collect personal information about our clients, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check our website occasionally to ensure that you are happy with any changes..
Any questions regarding this policy and our privacy practices should be sent to email@example.com or by writing to Station House, Station Road, Barlaston, Staffordshire, ST12 9DQ. Alternatively, you can telephone 07849 392869.
Who are we? – We are OakHouse Professional Ltd, a business support and development company who operate throughout the UK. Our primary goal is make a positive difference to our clients and staff’s lives. The registered address is Station House, Station Road, Barlaston, Staffordshire, ST12 9DQ.
How do we collect information from you? – We obtain information from you when you register an enquiry and complete our Purchase Order form..
What type of information is collected from you? – The personal information we collect might include your name, address and email address. If you make a payment through the website, your card information is not held by us, it is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used? – We may use your information to:
- Process a payment that you have made;
- Process an order that you have submitted;
- Carry out our obligations arising from any contracts entered into by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, offers and new services or goods;
- Process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information? – We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information on to our third party service providers, agents, subcontractors and other associated organisations for the purpose of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law.
Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products. When you purchase one of these products, the relevant third party provider will use your details to deliver the product.
When you are using our secure online payment pages, your payment is processed by a third party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Your choices – You have a choice about whether or not you with to receive information from us. If you do not want to receive direct marketing communications from us about the work we do for our clients and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact for marketing by email or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
How you access and update your information – The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at email@example.com or you can write to us at: Station House, Station Road, Barlaston, Staffordshire, ST12 9DQ. Alternatively, you can telephone us on 07849 392869.
You have the right to ask for a copy of the information OakHouse Professional Ltd hold about you to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alterations of your information – When you give us personal information, we take steps to ensure that it is treated securely.
Profiling – We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of the additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud.
16 or Under – We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy – We keep this policy under regular review. This policy was last updated in June 2020.