Incoming calls can often lead to more business for your company, it is extremely important that they are answered promptly, professionally, and effectively. As a small business owner, you will have a lot on your plate, making it difficult to answer your calls promptly. Therefore having a virtual assistant is extremely helpful to ensure no calls are missed, meaning you are not missing out on any business.
Why is answering calls quickly so important?
Customers do not want to be left waiting for too long. They may give up and try somewhere else, especially if it is an urgent matter that needs to be dealt with as soon as possible. It is also important that no calls are missed as it is common for customers to not want to leave voicemails and wait for you to call them back. This means that you could be losing out on business because you missed one phone call.
Professionalism on the phone
It is important that you are always professional during any business-related phone calls. You may have had a stressful day and the phones may have been going mad, but you can never let the customer know this. Being friendly and approachable means customers are more likely to call again and give you their business – always answer the phone with a smile, you do not want to come across as rude!
How can you answer calls effectively?
It is no use receiving a million calls and never turning them into business. You need to make sure that you give the customer the time of day and are as helpful as possible, making them more likely to buy your product/use your service. If you are unaware of how to answer their question, try your best to put them through to someone who can, or reassure them that you will find out as soon as possible for them. Then make sure you go back to them promptly.
We understand that it is not always as easy as it seems, especially for smaller businesses. It may be impossible to get to the phone on time, which is why a virtual assistant is the perfect solution. Here at OakHouse Professional our staff are trained in Call Management and Customer Service and we always answer the phone within two rings. Contact us today to discuss what we can do for you!